Shipping policy

Last Updated: Aug 18, 2026

Welcome to the Moon Mountain Magick sanctuary. We carefully curate and pack each order to ensure your sacred items arrive safely. By completing a purchase on our store (www.moonmountainmagick.com), you agree to the shipping and fulfillment guidelines outlined below.

1. Processing & Fulfillment Times

Physical Goods & Apothecary Items: All physical products from our "Capri-Corner" Boutique and Apothecary are carefully packed and blessed before shipment. Please allow standard processing times of 3–5 business days prior to your package being handed over to the postal carrier. Any orders placed over the weekend will be processed the following business day.
Consulting & Digital Services: If you have booked an intuitive consulting session (such as an astrology reading or oracle insight), please note that these services are deeply personalized and require extensive preparation before we meet. Schedule confirmations and customized digital intakes are sent directly to your email.

2. Shipping Carriers & Risk Disclaimer

Carriers: We partner with trusted shipping providers, including the United States Postal Service (USPS) and United Parcel Service (UPS), to deliver your physical orders safely.
Shipping Risk: Once an item is handed over to the postal carrier, Moon Mountain Magick and Arcane Collective LLC are not liable for lost, stolen, or delayed packages. While the transit journey is out of our direct hands, we value our community and will always do our best to assist you in tracking or locating your order.

3. International Deliveries & Transfers

Please note that we may transfer, store, and process your personal transaction information outside of your home country in order to fulfill your order via Shopify.
For our international seekers, please note that customs fees, import duties, or local taxes are the responsibility of the recipient upon arrival.

4. Order Issues, Damage, & Returns

Damaged Items: We take great care in vetting and packaging our products to protect their structural and energetic integrity. If you receive a product that was damaged in transit, please contact us within 7 days of delivery. Email us at Support@MoonMountainMagick.com with your order number and clear photos of the damage, and we will gladly arrange a replacement or store credit.
Energetic Integrity Policy: Due to the delicate and energetic nature of our curated ritual tools, crystals, and apothecary goods, we do not accept returns or offer refunds for buyer's remorse.